Dog Friendly Gower Peninsula Holiday Cottages

Reviews

What our customers say about their holidays

• Mrs Grindley - Verified booking

  After several emails and phone calls to your company throughout the week regarding our dissatisfactory stay at The Pines, I am emailing to make a formal complaint with the issues we experienced and the lack of resolution. I would like to mention that the bedding and towels were lovely, and we had plenty of hot water throughout the stay. Cleaning - Poor cleaning throughout the property including dust and cobwebs, finding a pizza in the microwave on arrival, old/used coffee pods in the machine. Hot tub - information booklet states the hot tub should be cleaned x3/week. It was not cleaned during our stay. This is a significant health issue, and we now worry the hot tub was not cleaned prior to our stay between guests. Coffee machine - this broke towards the start of our stay and tripped a fuse. We were advised by the company to stand on a plastic bar stool to switch the trip back on. This is an entirely inappropriate suggestion, not knowing the make up or abilities of our group and not taking into account our health and safety. No coffee pods were provided as per the Information booklet. We did eventually receive a new coffee machine, however this was also faulty and leaked water. Dishwasher - this broke towards the start of our stay and was not fixed. Only x2 tea towels and a bathroom hand towel were provided by housekeeping at the start of the stay, and we only received additional materials to wash up with on Thursday after having to request these. We have spent countless hours of our holiday washing up, for 8 people minimum x3 per day. Fridge - faulty, freezing our food despite being at reasonable temperature. This is a food safety issue and subsequently we had to throw food away, we expect the approx cost of this to be at least £200 across the week - including raw and cooked meats, fish, cheeses, dips, milk, fruit/veg, yoghurts etc. A maintenance company attended on Thursday, the issue was not fixed. Games room - no heating, and therefore not usable at certain times of the day due to being so cold. We did not accept the box of chocolates sent by the company, as we quite frankly found this offensive given the amount of issues and lack of resolution we experienced. We have holidayed in self catering properties for many years, and unfortunately this experience has been very disappointing.

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• Miss Barker - Verified booking

  We have thoroughly enjoyed our weeks stay at The Vale, despite the lack of and previous reviews we were very sceptical what to expect. The only negative was the hot water situation as mentioned, we only were able to enjoy the fabulous bath on the first day other than that the water ran lukewarm. The location was amazing, so many beaches to visit with our dogs within 15 mins drive. We book properties that suit or reactive dog, so pleased to say the property was FULLY enclosed for our large Rottweiler, meaning we could all have a laid back experience. Hot tub and garden furniture were amazing in the sunshine, the main bed was so comfy, everything we needed was in the house. We shall be looking to book again next year, we wanted to return in September but no availability for our dates. Overall we loved it and would highly recommend. Best property in the area.

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• Mr Mark Kendall - Verified booking

  The Pines is a lovely property but we were let down by a few issues. For the first 36 hours the lights in the game room /shower wouldn't work as the trip had gone, there were no basic essentials for the first night such as dishwasher tablets, no first aid kit that we could find to dress a cup. A drawer in the kitchen was broken, the alarm went off and when we tried to call the management company, the line was dead. Perhaps the worst issue was the lack of hot water which made using the bath impossible and made doing dishes a chore by having to boil the kettle. Cobwebs in corners, cheap toilet roll, insufficient towels.

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• Mr Bernd Uthoff - Verified booking

  The cottage is placed nicely in a small village in the northern, quiet part of Gower. We did enjoy our holiday, but this was mainly due to the super weather. The cottage itself is quit okay. However, you always feel, that the owner is not concerned with his property but obviously left this to a company. The cleanliness can really be improved. The carpet was covered in doghair., the windows haven’t seen a complete cleaning for some time. Pots and pans are a disgrace and some are useless. The house is not without some possibilities, but someone should really look into it. Gower itself is worth the visit.

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• Mr Paul Johnston - Verified booking

  The property was in an excellent location for exploring the Gower peninsula. Walking out straight from the property to some of the coastal walks without having to get in the car and drive enhanced our experience. It was a good size and had a very socialable feel about it which made it a comfortable and enjoyable stay for us with our friends. My only less than positive comments would be some of the furnishings were a 'little tired' and it could do with a little more cleaning. These items didn't detract from our enjoyment but thought you would like to know.

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