Dog Friendly St. Ives Holiday Cottages

Reviews

What our customers say about their holidays

• Rachel - Verified booking

  On the day of check in I received a call about 2pm saying they were expecting a plumber to the property as there was a number if issues that needed to be dealt with.

  I said we were 3 hours away so that would not be a problem.He said there was a problem with the radiator. The sink and the shower. When we arrived at the property there were 2 dirty bags of linen at the front door making it very difficult to drop off our luggage with it all in the way. On Thursday the housekeep called to ask if the linen was left and could she call to collect it.so this was in our way for whole time we were there. This really was not a good 1st impression. The radiator in the top floor bathroom was absolutely pouring with water when we went upstairs, we had to hand tighten it to stop the flow and leave a bowl under it for the rest of the week.The shower in the same bathroom switched off half way through and would not come back on again. The issues with the water in the top bathroom caused water to to come through the ceiling in the twin bedroom. The shower in in the middle front bedroom leaks from the corner. The radiator at the front door does not work and it is very cold in living room. And the sink in the kitchen sprays out causing you to get soaked every time you use it. I reported these problems and the fact plumber had not been to sykes in Saturday morning. Louis assured me he would get this sorted and someone would be out.. He rang me later that day to ask if anyone had been out which they hadn't. I then insultingly received a email on Wednesday asking me if my case had been sorted and to rate my experience. Noting had been done and the issues are still very much a problem. which is a shame because the property is lovely but it really does need these issues sorting before you start to charge 3 times as much in the summer months..I had read a few reviews previously stating some of the issues which means they have not been addressed which is not very good to say how much we spent to come for a weeks holiday. I await your reply

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• Rachel - Verified booking

  On the day of check in I received a call about 2pm saying they were expecting a plumber to the property as there was a number if issues that needed to be dealt with.

  I said we were 3 hours away so that would not be a problem.He said there was a problem with the radiator. The sink and the shower. When we arrived at the property there were 2 dirty bags of linen at the front door making it very difficult to drop off our luggage with it all in the way. On Thursday the housekeep called to ask if the linen was left and could she call to collect it.so this was in our way for whole time we were there. This really was not a good 1st impression. The radiator in the top floor bathroom was absolutely pouring with water when we went upstairs, we had to hand tighten it to stop the flow and leave a bowl under it for the rest of the week.The shower in the same bathroom switched off half way through and would not come back on again. The issues with the water in the top bathroom caused water to to come through the ceiling in the twin bedroom. The shower in in the middle front bedroom leaks from the corner. The radiator at the front door does not work and it is very cold in living room. And the sink in the kitchen sprays out causing you to get soaked every time you use it. I reported these problems and the fact plumber had not been to sykes in Saturday morning. Louis assured me he would get this sorted and someone would be out.. He rang me later that day to ask if anyone had been out which they hadn't. I then insultingly received a email on Wednesday asking me if my case had been sorted and to rate my experience. Noting had been done and the issues are still very much a problem. which is a shame because the property is lovely but it really does need these issues sorting before you start to charge 3 times as much in the summer months..I had read a few reviews previously stating some of the issues which means they have not been addressed which is not very good to say how much we spent to come for a weeks holiday. I await your reply

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• Carole - Verified booking

  It's a pleasant light-filled property with lots of space inside for two visitors (and a dog).

  The view towards Godrevy is lovely but the road right outside the apartment is busy and noisy which spoils the tranquility of the scene. The garden is enclosed but one side of the lawn has a drop down to the paved area underneath the balcony, this is not obvious from the way it has been photographed. At one point the drop is nearly 5 feet high. My friend was keen to stay at the property because it has a garden which her dog could play in (given the summertime 'no dogs' restrictions on local beaches in St Ives and Carbis Bay). However, because of the drop it wasn't safe to let him run around. It rained while we were staying and, as the large balcony and steps up to it are made of decking boards, it became very slippery especially as there were a lot of dead leaves on the balcony. The wooden steps are very steep, like the ones on a ferry. The alternative access to the balcony is via picturesque but uneven stone steps up through shrubs on to the balcony. The stone steps could well prove difficult for anyone with mobility problems. When we arrived we initially didn't realise all of the appliances in the kitchen area had been turned off including the boiler and the fridge freezer. The instructions in the manual need to be clearer as to what should be left on or switched off. As has been noted by other visitors, the duvets supplied in the property are too hot for summer time and the bed in the main bedroom is made uncomfortable due to a hole or large dip in the mattress. For security reasons, it would be reassuring to have a bolt or lock on the wooden door giving access to the property's outside space from the road.

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• Mrs Frances Sowerbutts - Verified booking

  THE HOBBIT FLAT THE WHARF ST. IVES This property was a late booking for us as it was an alternative choice, we were told a couple of weeks before we were due to travel that the property we originally booked 12 months ago was having some building work done and it would not be ready for our holiday dates, the new property was in the same area as the one we had originally booked and only a few yards away so we knew the location was great for us, the pictures on the website of the new property showed cushions on the sofa and on the bed ,also seat cushions on the chairs around the table, there were no cushions anywhere in the property and the chairs around the table were very hard, my Son in law who was staying in another property went up into town and bought us some seat cushions so we would be a little more comfortable, the bedroom was very small and would not be suitable for someone with mobility issues, there was also some sort of heater on the bedroom wall which made it harder still to get around the bed, the bathroom was ok but is in need of some upgrade, also the kitchen needs an upgrade too and the cooker was very old fashioned with rust on the outside, and dust on the shelf where the plates are stored, so I had to wash all the plates and cups before we used them, we have stayed in a couple of other properties in St Ives in previous years with Si Ives Holidays and have been very satisfied up to now, this property could be great with a few modern upgrades and comfort touches..

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• Testimonial - Verified booking

  "Our experience at Beachcomber and booking through Carbis Bay holidays was exceptional.

  This is the first time for many years that we spent our vacation in the UK and the first time we have visited Cornwall and we were not disappointed. The weather was also very good which was an added bonus. The service from Carbis Bay Holidays was hassle free from start to finish. All information that we could possibly need was provided before and during our stay. When a problem occurred during the bank holiday we got an immediate response and everything was taken care of with a smile and without any fuss. Beachcomber is ideally located to travel around the popular towns and is perfectly situated for a walk to the beech or to get the train. With regards the Beechcomber property, this is a credit to the owners - Perfect in every way. The view from the property and surrounding area is breathtaking. Every little detail was thought of, from the lovely gifts on arrival, a very nice touch, to the furnishing inside and outside of the property. The whirlpool bath and Nespresso coffee machine provide a little touch of luxury. We have travelled all over the world and Beachcomber would be listed as one of our favourite places." J. & G. Dalziel

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