Dog Friendly Port Eynon Holiday Cottages

Reviews

What our customers say about their holidays

• Hayley - Verified booking

  We cut our break short my husband wanted to leave the moment we arrived but we stayed until the Thursday.

  The cleaner was still there when we arrived at about 3.30 on Sunday the place is Friday change so expected it to be ready . There was lots of damp/dirt in the bathroom and twin room, found a wet dirty towel on the back of our bedroom door. Kitchen hot water tap had no pressure and no hot water maintenance man came and told us we had to boast the water heater. Lack of information about anything on the site or in the chalet , swimming pool was good grandson used it every day partly because there was nothing else to do , the key for the swimming pool area did not work so had to get someone from reception to let us in , they told us we weren’t the first person staying at 48 to have this problem it needs sorting. The overall holiday was very disappointing. The site entrance is rough looking the buildings are tired and badly maintained and the first impression is bad , the empty pub/ restaurant area is a shame to see and the was not great . The children park needs maintenance also some bits were dangerous . Some of the window catches are stuck closed so couldn’t open them in the case of a fire it would be dangerous. The shower knob was very hard to turn on and off husband had to turn it off because we couldn’t. The taps in bathroom sink need changing as they were very hard to turn too . Would not recommend staying here to anyone.

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• Mrs Carol Fisk - Verified booking

  We had a lovely week at the cottage but a few t there were a few things we were not happy with / disappointed with . There were no locks on the shared bathroom doors which was difficult with 4 different families sharing . The bath toweld were a skimpy size and we could have done with a few extra towels for the whole week plus we only had 1 bath mat and there were 2 bathrooms. The amount of toilet rolls provided was minimal. I’d requested the super king bed to be made up as singles and had been told that that would be done but it wasn’t. 2 of the bedroom blinds need repairing as they cannot be opened , once closed. The general cleanliness was ok however in the single bedroom it was very dusty and the bin still had rubbish in it including pill packets and I began to wonder if the bedding had been changed after the previous occupant. Lastly the welcome letter needs updating as it talks about a welcome pack that includes 2 packets of locally sourced coffee and there was no such pack or items, only a few teabags on the window sill. These things did not spoil our enjoyment but I wanted to bring them to your attention or you will remain unaware .

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• Andrea - Verified booking

  Chronic damp in en-suite bedroom.

  Owners attempting to mask with diffuser. When one opens the wardrobe, it is overpowering. Very poor quality mattresses which belong at the tip. Twin beds are for children - not adults. Settee offered nil support when used. Heating system highly controlled with FIVE time settings which made tenants constantly have to override to achieve any warmth. Fourteen degrees at night? Why do owners think they can spend money on prettifying a property (lovely bathrooms) and then neglect the basics? Sykes property guidelines for potential owners specifically states there should be ‘ no hint of damp’ and comfortable mattresses. We had to leave after three nights as unhealthy and uncomfortable. It isn’t our job to carry out property inspections and we weren’t prepared to have confrontation with owners over matters that cannot be rectified. The owner denies the property has a damp problem - really? Heating needs to be around 18-22 continuously to deal with damp. £700 for a week in October ? We completed our trip to the Gower in a lovely modern warm caravan……

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• Raymond - Verified booking

  The property was very clean, tidy and well maintained.

  However, no house number was given and we couldn't get an answer from Sykes to find out the house number, therefore were lucky to find it. The property was on a holiday estate and wasn't in the countryside as we expected. We always avoid holiday home estates as we are used to privacy. The fenced garden consisted of a very small patio at the front only, so everyone walking past could see you, no privacy. The bedrooms are barely large enough to accommodate the beds, my wife's shins are covered in bruises trying to get round the beds past the heater, to make them. The sofas are past their best and not very comfortable, we both came back with backaches. The Hoover head is in need of a good clean. This is the first cottage we have ever stayed at that didn't provide a small welcome pack. On the positive side, I pointed out a couple of things to the owner, and she was very quick to respond, that was much appreciated.

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• Miss Barker - Verified booking

  We have thoroughly enjoyed our weeks stay at The Vale, despite the lack of and previous reviews we were very sceptical what to expect. The only negative was the hot water situation as mentioned, we only were able to enjoy the fabulous bath on the first day other than that the water ran lukewarm. The location was amazing, so many beaches to visit with our dogs within 15 mins drive. We book properties that suit or reactive dog, so pleased to say the property was FULLY enclosed for our large Rottweiler, meaning we could all have a laid back experience. Hot tub and garden furniture were amazing in the sunshine, the main bed was so comfy, everything we needed was in the house. We shall be looking to book again next year, we wanted to return in September but no availability for our dates. Overall we loved it and would highly recommend. Best property in the area.

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