Guests say
Treetops is a well-received holiday cottage in West Thirston/Felton, Northumberland, praised for its spaciousness, stunning location, and range of amenities including a hot tub and games room. The local village charms with excellent pubs and cafes, enhancing the stay. While some guests encountered cleanliness and maintenance issues, the property generally offers a comfortable and enjoyable experience.
Reviews are mixed regarding cleanliness. Some guests found the property to be tidy and well-kept, while others reported dust, dirt, and maintenance issues. The cleaning service has been criticised, but there were also instances of prompt action and apologies when issues were raised.
The location is consistently praised for its beauty and convenience, with easy access to local amenities such as a pub and bakery. The village of Felton is appreciated for its charm, and the property's setting is described as stunning.
Many guests found the property comfortable, with ample space and a warm atmosphere. However, some mentioned issues with creaky beds and a lack of basic supplies that slightly impacted the overall comfort.
Facilities like the hot tub, pool room, and games room are highlights, but there are reports of maintenance issues such as broken appliances and cleanliness oversights. The property is well-equipped, but attention to detail in maintaining and preparing these facilities could be improved.
While some guests were delighted by the thoughtful touches, such as Christmas decorations and a bottle of wine offered as an apology, there is insufficient information to determine if such gestures are consistent or guaranteed. Therefore, a score cannot be provided.
About this property
Resting in the peaceful village of Felton near Warkworth in Northumberland, Treetops is an outstanding three-storey property which offers spacious and immaculately presented accommodation, ideal for a large family on holiday or a gathering of family and friends. Inside, the house is incredibly spacious and light and airy, helping to create a real feeling of grandeur and with so many rooms to choose from, whether you want to all gather in one space or want to get away from each other, it’s all covered at Treetops. The open-plan living area on the first-floor is simply stunning with a cool sitting area set in front of a stylish, contemporary woodburning stove, an impressive fully fitted kitchen which is suitably extensive and will definitely keep the designated chef happy with all its facilities. Leading off from the kitchen is a large, rustic dining table for everyone to gather and enjoy long, sociable meals together. Alternative spaces to socialise include a snug, a sunroom and a games room complete with a 3-in-1 games table, perfect for kids (and big kids!) to get away from it all. The wraparound gardens are a particular feature and lend themselves to spending lots of time alfresco with loads of space to explore and an attractive patio area where guests can chill out and relax. A hot tub adds a truly glamorous finishing touch to the outside space and you can imagine spending many happy hours here just sitting back, relaxing and soaking up the views over the gardens. This is what happy holiday memories are made of. When it’s time for bed, all four bedrooms are superbly appointed with the choice of two super-king-sizes, a king-size and a double. All offer a calming sanctuary where you can rest your weary heads and wake up refreshed and raring to go. The pretty village of Felton is within a short walk and the castle at Alnwick is also close by as well as those all-important beaches. Warkworth is known for being home to the dramatic ruins of a 12th century castle. Its link to the past continues with the village’s selection of antique shops and galleries and it also has a beach and a golf course. Attractions in the area worth visiting include Hadrian’s Wall, Bamburgh Castle, Holy Island, the Farne Islands and Alnwick Gardens. Other beaches nearby worth packing a bucket and spade for include Alnmouth, Cresswell, Embleton and Newton Haven. Time spent at Treetops is time well spent so make sure you book a visit to guarantee making happy holiday memories.
The delightful villages of West Thirston and Felton are set in rural Northumberland, between Morpeth to the South and Alnwick to the North. The village has a shop with a post office, coffee shop, pub and restaurant with a beer garden. Just eight miles to the East is the sea-side port of Amble, hosting a variety of restaurants and eateries including the famous Spurelli’s Ice-cream parlour. To the West is the jewel in the crown of National Trust properties, Cragside, former home of Lord Armstrong and the first home to be powered by hydro-electricity. There is so much to see, do and experience in aonb Northumberland: miles of unspoilt beaches, coastline, countryside walks and cycling, historic castles, quaint fishing villages, market towns and other famous historical sites. Altogether a superb location for exploring Northumberland and its stunning heritage coastline.
Accommodation
Over three floors.
Four bedrooms: 1 x super-king-size (zip/link, can be twin on request) with en-suite with walk-in shower, basin, heated towel rail and WC, 1 x double, 1 x super-king-size (zip/link, can be twin on request), 1 x second-floor king-size with TV with en-suite with bath, walk-in shower, basin, heated towel rail and WC.
Bathroom with bath, walk-in shower, basin, heated towel rail and WC.
Ground-floor shower room with walk-in shower, basin, heated towel rail and WC.
First-floor open-plan living area with kitchen, dining area and sitting area with woodburning stove.
First-floor utility.
First- floor snug.
First-floor sunroom.
Games room
Gas central heating.
Gas oven, grill and hob, microwave, fridge/freezer, washing machine, tumble dryer, dishwasher.
4 x TVs, Xbox, Sonos speaker, WiFi.
Fuel and power included in rent.
Bed linen and towels included in rent.
Travel cot and highchair available on request.
Private parking for 4 cars with electric car charging point.
Wraparound gardens, lawns, patio area, patio furniture, hot tub, storage for bikes.
Three well-behaved dogs welcome.
Sorry, no smoking.
Shop 0.3 miles, pub 0.2 miles.
Note: Stairs up to first-floor may be difficult for those with limited mobility so please bear this in mind when booking.
Note: If you wish the super-king-size to be made up as a twin please let us know.
Note: Generous starter pack of logs provided with additional logs available in shops locally.
Note: Hot tub available for an additional supplement.
EV charging point available.
Note: Check-in time 5pm and check-out 9:30am
Reviews (21)
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Gary
Lovely garden and Spa pool. Quite a rush to leave on Friday with cleaners waiting outside at 9.05 am adding to the pressure. Quite expensive for a week but an exceptional holiday experience â¦All the guests including the dogs loved it.
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Jenny
Whilst the house in itself is still great, the wear and tear is definitely becoming visible and the property could do with updating in places. The TV in the main room is poor, and things like the outdoor table were dirty and worn. The oven was very dirty inside and the fan-assist on the bottom oven didn't work. The top oven seal must have gone as the control buttons above became incredibly hot and you couldn't turn it off without burning yourself. The outdoor bins were full and overflowing when we arrived so we were unable to use any recycling facilities at the property. Sadly however, these scores are mainly based on the fact we paid £160 supplement for use of the hot tub which we were unable to use due to a known fault in the pump. Despite multiple calls and messages from the first day that we arrived this wasn't rectified, and our complaints were continually dismissed. The awful noise from the filter/pump could be heard throughout the property, making sitting out and enjoying the garden impossible, not to mention not being able to actually use the hot tub as advertised. Very disappointed with the hot tub facility and the way the situation has been handled by Sykes/NCCC and we are currently in the middle of a complaint case where we are sharing the video evidence we have from our stay.
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Clair
Very clean in the main. Comfy beds. Linen and towels provided. Fabulous pub and The Running Fox bakery in the village is a must! My first holiday in Northumberland and I loved it. Will definitely be back. The castles and beaches are amazing. Loads to do!! Thank you.