Dog Friendly Mullion Holiday Cottages

Reviews

What our customers say about their holidays

• Louise - Verified booking

  Every summer in the last seven or eight years we have stayed in Cornish Cottages holiday lets in Mullion.

  We book again and again because of the high standard of the properties which, we assume, you at Sykes also inspect regularly to ensure your high standards are maintained. We have always really enjoyed staying in CC properties. This year, however, we stayed in Pencoys, Glenmoor Lane via Sykes. Individually the issues below are not particularly worthy of comment but, taken together, are indicative of a neglected, poorly maintained property. The property is in a less than satisfactory state. • None of white goods were adequate – the casters on the dishwasher trays and during our stay the dishwasher stopped working altogether; two of the hobs on cooker were not working; the fridge light was not working and the fridge is clearly near the end of its life; the washing machine needs servicing – it did not washing clothes very well; • There had been amateur efforts to cover up the mould on the bathroom walls, ceiling and window blind. There has been no effort to deal with the big patches of mould in the living room (above the French windows) • The decoration hasn’t been refreshed in many years • The kitchen window needs replacing as the double glazing seal is broken and you can’t see through portions as it is obscured by water. The DG seal on the twin bedroom window has also broken • The soft furnishings in the living room are past it - especially the armchair where the cover is in a particularly poor state • Battery needs replaced in kitchen clock - clearly not been working for some time • Several of the gutters are blocked by large bit of turf! • There were virtually no clothes pegs and those that remain broke as we tried to use them as the plastic was so old – and the rotary dryer doesn’t turn because of it overgrown with vegetation • Several of the plates, bowls and glasses were chipped and the crockery was so old it looked like it had come from a charity shop • The chopping board was dirty and stained – it needs replacing • The sun shade with the table on the back patio not secured so it is unusable • The dining table mats are sticky – not clear of this was from age or poor cleaning The housekeeping is carried out by neighbours who are clearly not able to provide a professional service: • Some of the towels were musty, smelt unpleasant (the neighbours do the washing, not a professional service as set out in the information provided at the cottage) • Although we had booked two weeks there were no toilet cleaning or other cleaning materials – especially poor for a summer let (we have never stayed in a let where no cleaning materials were provided) • There were no replacement kitchen bin liners • There was no hand soap of any kind - not helpful on arrival • There were bit of food in the cutlery draw and a couple of the plates in the cupboard were encrusted with food • The vacuum cleaner is in desperate need of a service – does not work well and leaves a smell of dog! • In other CC properties there is always a welcome of a cream tea/hand-made biscuits/bottle of wine. Here there were just a couple of packets of Tesco’s own brand biscuits – frankly, better not to bother The owner, it seems, is happy to take our money but unwilling (or unable) to maintain the property to an acceptable standard. The property did not represent value for money and we think we are due a refund of some of the cost – 25% seems fair recompense. When we raised these issues with the housekeepers/neighbours there was little they could do (we did get replacement towels on our last day, they provided some cleaning materials and, apparently, the white goods are being replaced as a result of our comments). They spoke with the owner who asked us to get in touch via you, as our agent, to discuss further.

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• Gof - Verified booking

  We have stayed at numerous properties and this could be the worst.

  On our first evening the TV failed with a bang. Richard was really helpful and arranged for a replacement. No problem there but many issues with fitments and general presentation of the property. The main door is weak and an intruder could easily gain access. Very poor security. Two bathrooms are listed. The downstairs has a hand basin and toilet. Carpeted floor with no pedestal mat. Not hygienic. The upstairs shower is desperately small and barely adequate. Heating is by night storage heaters. These are rusty and in generally poor condition. Not a good way to heat a property, particularly at this time of year when temperatures varied from quite hot to cold. All electrical appliances have inspection dates of 2017 and are cheap quality. The kettle, for instance, only worked at times if the switch was held down. Some of the plates were chipped. Cutlery was limited. A poor selection of ill sorted items. Only four table knives for instance. Certain items missing, such as a fish slice. Old cracked non stick coated frypan. Generally poorly equipped. Table too small to spread a newspaper. Two very rickety chairs. Lighting too dim to read by. No surface to put anything down other than window sills. A coffee table would have helped considerably. Little storage space in the bedroom. Two small bedside cabinets. A small desk with three drawers. A small child sized wardrobe. All looked like random charity shop purchases. No 'welcome pack' with details of nearest doctors, refuse arrangements and so on. Some of the equipment leaflets applied to items which were no longer there. Overall, very disappointing and we were pleased to be able to leave. The low rating in the recommending category is down to the almost unreadable booking details. Certainly a format that does not work with Apple computers.

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• Karen - Verified booking

  To be honest, after reading a review posted a week or two before our arrival, we did wonder what we would find.

  As is usual, during our research when booking a holiday we had scrutinised the photos on Sykes' website and thought we had a fair idea of what to expect. We are glad to report there are no hidden horrors and all was as expected. After driving along a woodland drive carpeted with bluebells, red campion, cow parsley and so much more, we found the property set in a secluded corner of the 14 acre estate (which has mown paths around the field edges and pond for you to wander and explore - great for a dog walk in the evening after a day out). It was beautifully warm, clean and comfortable. It suited us and our dog perfectly. The whole area is criss-crossed with ancient public footpaths which lead to little villages and coast paths. There is a lovely track which starts just down the hill (to the right) from the property which will take you to Mullion village (c 1 mile). It was the perfect property for our break and without doubt we would go again. (PS. Perhaps if the author of the rotten review had researched he would have found fewer 'surprises' and maybe consider his manners and address petty issues direct with the host) "

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• Gill - Verified booking

  Quite frankly this was a miserable and alarming experience, made worse by the complete lack of meaningful response from Sykes Cottages.

  Despite contacting Sykes during my stay to report a catalogue of issues at the rental property, they have refused to do anything. Issues included equipment not working, unhygienic facilities, seriously uncomfortable bed and lack of privacy. Three days into my stay I looked out of the rear window and was alarmed to see a man wandering around the garden. He remained for nearly 2 hours, effectively stopping myself and my dog from using the garden. No explanation, no apology. Two days later I returned to the house to find that someone (presumably an agent of the owner, but who knows ?) had been in the house, including upstairs. I had left my laptop, purse, tablet etc in the lounge. No permission had been sought or explanation given. This is quite appalling. I have stayed in numerous holiday places. This was the worst I have ever been in. I was highly relieved to get out.

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• Marilyn - Verified booking

  We had a very relaxing time at Higher Lampra.

  .. beautiful old upside down cottage set in tranquil, private surroundings. It was lovely coming back to it after a trip out and driving down the lane with stunning wildflower hedgerows. The cottage is warm and cosy, nicely furnished and with great views of the surrounding countryside. Although small, the kitchen is well appointed which was important for us as the evenings were too cold to sit outside at a restaurant so we self-catered. Lots of information is supplied for trips out and a selection of videos for evenings in.The cottage is nicely placed for exploring the tip of Cornwall and also has lots of public footpaths around it if you don't feel like getting in your car. The family who run it are very friendly and keen to make sure everything is as you want it. It really felt like home for two weeks, we didn't want to leave and we would love to go back sometime.

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