Dog Friendly Marazion Holiday Cottages

Reviews

What our customers say about their holidays

• Christina - Verified booking

  Despite having made a phone call to Sykes/the owner before booking to ensure the described rear courtyard was secure for our dogs, and been assured this was the case, on arrival it was clear this was not for two reasons.

  One, the gated rear entrance had no lock as it was in fact a thoroughfare for the next door property, and the courtyard belonging to the cottage was dissected by this alleyway. The courtyard for the cottage is off this thoroughfare which had no gates and was open to it. You have to come out of the cottage which backs onto the alley, and cross it to access the garden. Two, there was dog excrements (three piles of!) in the cottage courtyard when we arrived late Friday. A call to the managing agent was made and message left requesting a call back. As this was out of hours I expected a call first thing Monday. However no one called despite having described the problem and asked for a return call. When I called on Tuesday late afternoon the agent said they had not got the message and said they were surprised as they had checked the property themselves. That being the case it can only have come from someone using the alleyway and entering the open courtyard. This renders the courtyard not secure and clearly open to the public. I have seen the owners response to another review saying the courtyard was not secure. They suggest that house rules are dogs are not to be left alone in the property and this includes the courtyard. To be clear we are happy to, and did follow this rule, however we cannot sit and relax where our dogs are off the lead and anyone might open the gate and walk through the alleyway as they are likely to run to see who is coming into their space (a natural instinct) and be at risk of getting out onto the road. If I have to sit in the garden with my dogs on a lead I may as well be out in public. This is what we did in the end. We didn’t use the courtyard and made it clear to the agent that we would not be doing this or cleaning up members of the publics dog foul. Other feedback is generally more positive. Cottage is pretty and compact. Great log burner for the damp conditions in both the cottage and the weather! Kitchen generally well equipped. A bit stingy to only say that one black bin bag of rubbish will be collected, for a weeks stay this felt very impractical. We ended up walking rubbish down to the bins at the long stay car park where was parked, there are large public bins there, included in the £55.10 per week parking fees! Bed was comfy, sheets clean and well made.paint work and carpets looking a bit grubby in places. Floors downstairs needed a good clean when we arrived as they were still gritty presumably from sand tracking in on previous occupants footwear. Nice touch to leave spices for use, however many of these were out of date and as the cottage was quite damp the powders had solidified and they would be best thrown away. Overall I’d give this stay a 3/5.

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• Julie - Verified booking

  What a difference a year makes, returning to Surfside.

  We only had a few snagging issues, but these had not been addressed and many more issues found. Cleanliness was excellent last year, I think the cleaning team has changed, as this year, very basic clean. The sofas were stained and were very damp on arrival. TV and stand very dusty, dining table cover sticky. Sink, bowl and drainer not cleaned thoroughly. Bathroom had flaking ceiling and damp coming through. Around bath mouldy and tiles has orange stains in grout and floor dusty. Bedrooms were better, need proper pillows not old ones stuffed in two at a time. When striping bed, the mattress stains were awful. Fridge door panel hanging off and larger fridge/freezer needed for longer stays. We had issues last year with ants, but worse this year and needs to be addressed. All areas need to be sealed where they are getting in as health issue. We had to use ant powder, but our dog was sick. Many scuff marks and paintwork very tired. Price because of all issues was too high and paying nearly £1,000 per week is far too high. Urgent maintenance on bungalows needs to be addressed, as others who had returned again felt upset and disappointed with properties. A very good maintenance person should be employed urgently to fix, mend and pay attention to every detail and upgrade all properties. The gardens are maintained very well. The owners have such an amazing site and location and need to return them back to excellent order. Sykes your contact and information before, during and after was great. You may need to go and visit properties to provide a checklist for cleaning team to follow and prepare lists of jobs to be carried out, for owners to deal with.

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• Mrs Dickinson - Verified booking

  Wow, a real home from home! The flat was amazing, so very spacious for a couple (and a pooch), we looked forward to coming 'home' after our day trips out. The bed was so comfy that we are considering a mattress topper! Everything very stylish, but not pretentiously so, and you knew you were in Cornwall. Kitchen had everything and more. A great place to explore the far end of England! Last day the weather was atrocious, but this didn't matter as we binged watched a Netflix series. So much that could be promoted on the website though... hair dryer and straighteners ( I never use, but know people who would be amazed by this!), coffee making machine, Netflix available, eco friendly cleaning and toiletries products, quality loo roll, dog bed and bowl (again we always bring our own, but would be good for others to know!). Recommendations for us in terms of eating out on Marazion - nothing to do with the accommodation - is that only the Godolphin and Kings Arms were open at this time of year, all booked up, so our first meal was a Domino's pizza :(

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• Paul - Verified booking

  Rather disappointing that when we arrived we couldn’t open the key box.

  It took three different people to try and a phone call to your office before we finally entered. Once in couldn’t believe the quality of the housekeeping,dust covered table holding TV,windows filthy , when we tried to open the patio door, no chance,firmly stuck. Blinds in front of patio door broken,had to man handle them to open them. Fortunately odd job man appear med on Monday and assisted opening the patio doors. This was a health and safety issue as, not only was there this problem with the patio doors, it was also problematic unlocking the main door from inside. The keys had to be ‘wiggled’ so if there had to be a quick evacuation - especially with a disabled person as we had with us, there could have been a severe outcome When you sat at the table for a meal, the legs were loose band we were concerned that it might collapse. Odd job man fixed this after we brought his attention to it. Both wardrobes in the bedrooms covered the plug socket Rendering useless. Fortunately the weather was good so didn’t stop us going out.

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• Susan - Verified booking

  Great location.

  The property is very tired, the owner needs to spend money and update. Like someone else said tissue in the kitchen window frame. Oldest washing machine & dishwasher that we have ever seen. They looked dirty but it's the age of them. The leg fell off a chair, clearly had fallen off previously. The patio door came off its runner. All the windows and patio doors need replacing. Ants got into clothes and makeup bag. Beds old and uncomfortable. Filthy toilet brush, you can buy new ones for £1! Brown grouting in places in the bathroom. Needs a washing line, there was one down by the staion building, but it was always full. No WiFi, That is awful in this day and age. Not only paying so much money for that place, also adding money to our phone bills. As for sykes, I emailed twice asking a question. They didn't bother to respond the first time, when I chased they just sent through the property speck. Rubbish customer service. Needless to say we will not stay at the place again or ever use sykes again.

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