Dog Friendly St. Ives Holiday Cottages

Reviews

What our customers say about their holidays

• Vickie - Verified booking

  The apartment has wonderful views and is generously sized for St Ives.

  Unfortunately there was a leak in the bedroom from the apartment above when we stayed and based on the smell of damp and stains on the carpet prior to the leak we saw I don’t think this was the first time. When the leak happened someone from carbis bay holidays (CBH) did come out quickly with towels and 2 dehumidifiers and an extra bucket to collect the (yellow) water coming through the light fitting. We were told a plumber would be out that day and in the interim the people staying upstairs were asked not to use their bathroom directly above us. We then went out for the day which CBH said was fine because they have keys and would phone with an update. At about 5PM CBH phoned to say the plumber had not been able visit and would tomorrow. Upon our return later that evening we had to familiarise ourselves with the fuse box as we had no power… The apartment did have good instructions for this. The following morning a plumber did arrive and after a brief chat about the electricity going the previous day, he confirmed he had a key to let himself in etc if we went out and he would pass on to CBH about the electric and get them to provide an update to us. Off we went. When we returned that evening the door to our apartment was open… At this point I felt very annoyed. All of our possessions were in the living area, having felt compelled to move them to avoid the leak splashing on to them (the water was splashing all over the wardrobe) so somehow that made our stuff feel more vulnerable. Fortunately nothing was taken… There was no further update from CBH. We purchased some febreeze to try and reduce the smell. I actively tried to not let this dominate our holiday and fully understand leaks happen and are often unavoidable. However, on reflection of the week I would have expected at least 1 further update from CBH about how the leak had been resolved and what caused the water to be yellow, an apology it happened, and an attempt or offer by them to clean the area. If this had not happened I genuinely think the apartment is very nice and the only improvements I would have suggested are looking at the water pressure (which is very low) and replacing the carpet in the bedroom. It is overall a very nice, well equipped apartment.

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• Michael - Verified booking

  We found the Sanctuary clean, comfortable and ideally situated for exploring St Ives.

  However, if you wanted to venture further afield without using a car the time taken by bus or train was very long in comparison. Although there were some quality fixtures we would not really consider it 5 stars compared to other properties that we have stayed in. Both the main bathroom and the en suite had no shelves to leave your toiletries on and the main door was very difficult to open/close as it required some of the ‘high spots’ shaved off. We were disappointed that, although advertised as having Sky Cinema, there were very few, mainly older films, that were available to view. There was a hand written note within the property detail folder stating that it had been abused in the past and therefore the full facility removed. That should be updated in the on line description of the property. Also Netflix asked for a subscription when selected; which should also be amended in the property description. We did have one issue when the toaster tripped the main circuit breaker for the electrical sockets in the property. It could not be reset, as normal, and there was no power to any electrical appliances, fridge/freezer etc. However, once reported the problem was resolved within a couple of hours.

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• Marian - Verified booking

  We loved our stay in Hepworth apartment at st Ives.

  Everything was comfortable and clean. There were only a few things that can be improved on. The proper cleaning of the bathroom sink was not done properly, on arrival the sink was not draining properly, this should have picked up by the cleaners. I had to remove loads of hair that was blocking the sink by taking the plug off. After that it was fine. Not a good impression using the bathroom on your arrival. Although private parking was great! The markings and sign posts of the private parking need tidying up and clearer signs needed. This caused confusion for one other apartment user, thinking we were parked on his spot , which we weren’t and giving us some grieve about it. He even said he had to park in the public car park for a day ?! Personally I dint think that was necessary, his designated place was just not clear ! We had to remove some weeds etc to make it a bit clearer. All and all our stay was comfortable and the view from the house is breathtaking, so relaxing! If those few things I mentioned could be improved on it would have been perfect!

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• Mrs Robson - Verified booking

  This is a lovely little cottage, ideal for 2 people and overlooks the harbour. The cottage provided us with everything we needed. The kitchen is well equipped and there is a washing machine if needed. The back courtyard is private and a nice place to sit on an evening. The town and harbour is about 10 minute walk down a steep hill, but there is a bus that runs from the leisure centre which is about 100m from the front door. The buses leave and return every 10 minutes or so, so its easy for the less mobile to get to the harbour and beach. We had a few issues with parking as the space does not allow room for a larger car and I believe the cottage description has been amended to reflect this. We bought a weekly ticket for the leisure centre car park instead. Parking in st Ives is difficult unless your're there very early, so I would recommend using the bus as opposed to trying to drive through the extremely busy town. Overall we had a fab holiday, using Farr cottage as a base.

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• The F Family - Verified booking

  Apartment was fantastic, super clean and tidy with plenty of towels, lovely crisp bedding and the perfect space for a family of 4. The living room was open plan and spacious with 2 large sofas and the most fantastic view over Carbis Bay. We spent every morning sitting on the fantastic windows seats with a cup of coffee staring out at the most amazing view!! The welcome gift was a lovely surprise with local Cornish produce and a bottle of bubbles in the fridge too - perfect start to our fantastic stay! The location is great too - just a short walk to the Beach and the train station which take you direct to St Ives. Or alternatively you can take a lovely coastal walk to St Ives direct from the apartment - which we did most days. Everything we needed was in the apartment, communication regarding checking in and out was straight forward so we had no need to contact the host during our stay. Thank you Cornwall Hideaway for a seamless holiday in the most fanatic location.

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