Dog Friendly Pwllheli Holiday Cottages

Reviews

What our customers say about their holidays

• Michelle - Verified booking

  The property was warm and had been cleaned.

  It is obvious that this was once a lovely house with nice things, unfortunately a gross lack of maintenance and neglect means you share the house with spiders, woodlice and ants. They probably crawl in through the cracks in the bottom of the ground-floor bedroom wall, the leaking conservatory door or any of the ill-fitting doors. The table cloth on the dining table was too small to cover the table and despite being washed and ironed it had what appeared to be rust stains on it. The cupboard in the dining room is tied together with ribbon and wool and upon opening it one finds spider-webs akin to a Halloween film and some copper pipes. The furniture is terribly stained especially the conservatory furniture and even the loose cushions and the living room pouffee look dreadful. We had rain during our stay and quickly discovered the conservatory roof and doors leaked. The glass roof is also covered in algae. The downstairs bedroom carpet must have once had a leaking radiator this is evidenced by the brown staining spreading out across the room. The seal on the shower screen has red/black mould in it and during a shower the water backs up until you are standing in 3-4 inches of water. This was remedied when my husband pulled out enough hair and slime out of the plug-hole to fill a pint pot. The basin is cracked and bathroom cabinet is old and the MDF is swelling. The paint is peeling down the side of the sink and the toilet flush broke whilst we were there. However, this was fixed quickly by a plumber. Beware the pan rack that has been hung in the bathroom, it is broken and has arms that when down can be walked into causing painful bruises to the shoulder as one of our party discovered. The shower is powerful and hot, so has presumably been fixed since previous guests stayed. The second bathroom is not fit for purpose, its essentially a brick built shed in the yard with a corrugated plastic roof and a mirror so rusty it should be sent to mirror heaven. It is accessed from the house via the kitchen, through the lean-to porch, into the yard, past the builder's debris (the house next door is being renovated by the same owner). Many of the doors didn't close, the book case looks like the Leaning Tower of Pisa and should probably be decluttered and fixed to the wall. The standard lamps also lean precariously and the shades have cracked and split. The light and fan inthe conservatory doesn't work at all. There are way too many bibles in the house, one of which had a cover that was no longer attached and dated back to 1832. The house accepts dogs, but be warned they cannot be let into the garden unaccompanied as this is not a secure garden and despite it leading out onto a small road cars, quad bikes and tractors do travel quickly along it. One of the upstairs double rooms has a wooden cot in it. This cot is a threat to life, it is falling to bits meaning the bars exceed the width recommended for an infant to safely sleep in it (i.e they could get their head stuck through the gaps). I have advised Sykes of the issues and they are awaiting a response from the owner. The single room with the hot water tank has a chipboard shelf that is falling down on one end, it still has rail and coat-hangers clinging to it. This room also has a curled rug (trip hazard). The washing machine, dishwasher, cooker and heating all work well and there are sufficient pots and pans.

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• Matt - Verified booking

  Hi, To say that you house is “well maintained” is stretching the truth I feel.

  Your house has the following issues: 1. An open fire but no gloves for the door handle that gets very hot – health and safety issue. 2. You advertise a BBQ – there is an old kettle style BBQ with broken legs that sits on the floor in the gravelled area of your garden - false advertising. 3. There was a previous guests or your own dogs poo bag (full) in the garden on the steps to the decked area – health and safety issue. 4. There is black mould growing on the wall / ceiling in the downstairs bathroom, see attached images – health and safety issue. 5. There is black mould growing on the blinds in the downstairs bathroom, see attached images – health and safety issue. 6. There is black mould growing on the shower head in the downstairs bathroom, see attached images – health and safety issue. 7. There is black mould growing on the blinds in the “family bedroom” upstairs, see attached images – health and safety issue. 8. The pull out bed mattress is riddled with stains – cheap owners / poor management. 9. The double bed mattress is riddled with stains – cheap owners / poor management. 10. The washing machine drawer is full of black and orange mould, see attached images – health and safety issue. 11. The shower water hose in the family bathroom upstairs was covered in orange mould slime – cheap owners / poor management / health and safety issue. 12. The shower head in the family bathroom was covered in black mould, see attached images – health and safety issue. 13. The master bed was not made up (this is a repeat complaint from earlier in the year, are you so cheap that you only keep one set of bedding for this room?) on our arrival – cheap owners / poor management. 14. The windows in all of the upstairs rooms show signs of having blown / seals have gone allowing water and wind ingress – very cheap owners / poor management. 15. The double plug socket behind the door in the family bedroom is broken, this should not be in use yet it was available to use – health and safety issue, cheap owners / poor management. 16. Double plug socket in family bedroom covered by bedding and mattress with a lamp plug in it and turned on – cheap owners / poor management, health and safety issue. 17. Cleaners cupboard stank of damp – cheap owners / poor management, health and safety issue. 18. Broken chair in decked area – cheap owners / poor management. Your house has had most of these complaints before so I should not have been surprised! I guess some people never learn do they. I will be seeking a full refund from Sykes and Mastercard. No wonder your feedback email address has been cancelled!

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• Andrew - Verified booking

  We had a lovely stay at the Orchard and would definitely return.

  Contrary to older reviews, the house was really clean and comfortable. There's a lot of space around the whole house which is really well laid out. We were also fond of the very well equipped kitchen. The hot tub is a welcome addition to the house and we liked the fact that the owners give visitors full control over temperature, something which often doesn't happen at other hot tub equipped properties. It was also fresh water when we arrived showing care and attention from owners/keepers. The only possible critique I can offer on the property and Sykes service: - When we arrived, there was a lot of dog faeces in the garden. With young children, this is an unwelcome sight. This is not necessarily the responsibility of the cleaners but more of a sad indictment of many dog owners today. However it should be checked before new customers arrive (perhaps an additional deposit for dog owners which is not returned if cleaners have to pick up round the garden?) - The shower in the main en suite seemed to be faulty, it was either scalding hot or freezing cold and requires attention. Other showers worked fine if a little underpowered. - We appreciated being able to check with the house keeper if we could access the property early on check in day, however the 0930 departure time is a little early compared to anywhere else we have stayed. Trying to get the whole family ready, out and house tidy by that time is not impossible but more difficult.

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• Diane - Verified booking

  The property is very tired and unloved, cobwebs, stained sofa cushions, broken windows that won’t open, a leaky conservatory in 3 places; one right in the doorway to the living room so becareful if it rains!

  The worktop joint in the kitchen is quite big and has food down it, one of the ovens didn’t work, in the conservatory only 1 of the 3 ceiling lights worked and the ceiling fan didn’t work, a stain on the downstairs bedroom carpet looks like a radiator leak but is still splashed up the skirting board, the BBQ was unusable, and thankfully we took a travel cot the cot provided is a death trap! There was a no welcome pack provided, we discovered on the second to last day information behind the kitchen waste bin, the owners aren’t the ones that maintain it and it is very clear, it’s such a shame as it could be a lovely lovely place. The outside shower/wc, although basic as it’s an outside shower and wc (expect spiders!) was actually better than the inside shower and a great addition as there was 6 adults and a child staying! My husband and I used this over the inside shower. The garden is lovely and a suntrap, several wooden table and benches provided which was also a nice addition. I was hoping this would be a property we could visit year on year but sadly we won’t be rebooking unless improvements I and other reviews have highlighted.

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• Jessica - Verified booking

  We had 5 adults and 2 children stay, age ranging from 83 to 4 months and whilst the property is in a prime location to walk into Aberdaron village and the garden is lovely to sit in, that's about it.

  We arrived expecting some sort of uncleanness from reading previous reviews, but that wasn't the worst of it. We were unable to put anything in the bins due to them overflowing, we actually spoke to the bin men who said the bins were contaminated and wouldn't be emptied until the owner sorted it. The indoor shower was/is broken and I had to waste a day of our holiday arranging a time and waiting for a plumber (this still wasn't fixed). We had to shower outside (which isnt bad if you're used to a camping block) but we had to clean the drainage and plughole ourselves because they were full of dirt and hair. There are curtains held on by string, no latches on the windows, the hoover was full and stank of wet dog, stains on the pillows and towels, and the specified BBQ was mouldy. We communicated with the cleaners about the shower and the bins, and whilst they were pleasant enough to speak to, we had no communication of anything being resolved whilst we were there, so hopefully they'll be fixed for the next renter! It's a real shame because the property could be so lovely if the owner took even a little bit of care.

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