Dog Friendly Gwynedd Holiday Cottages

Reviews

What our customers say about their holidays

• Ms Dufort - Verified booking

  This property is in a beautiful location and has a lovelygarden, sitting room, and good bedrooms with comfortable beds. However, the general maintenance of the property is poor including the standard of cleanliness: the porch around the front door featured dirty windows & cobwebs; there were areas on the outside walls where the paint was blistering off, and patches of missing plaster. The website has a photo of a huge comfortable outside corner sofa on the decking - this was simply not there! only 2 outside chairs could be found in the whole of the garden. The wooden slats surrounding the floor level area (near the firepit) were in very poor condition - some broken, and all clearly needing revarnishing, and there was a section of plaster missing from the wall near the conservatory door. The wooden summerhouse featured on the website (with a photo of a bar) was unuseable due to the presence of a kayak (not mentioned), a pile of plastic covered cushions, and was in a very dirty condition. This meant we effectively had one room less for our use during our stay: it had been one of the reasons I'd booked it as it looked out onto the hills and surrounding area. there was a patch of bare plaster, and one of the windows had a broken blind, which when we tried to raise it was found to conceal months' worth of unwashed windows. The cupboard in one bedroom had a broken drawer front which fell off when I tried to open it. The main bathroom cupboard contained large tins of paint dated November 2021 - not what I expect in a holiday property for which I paid top whack during the summer holidays for a special holiday with my grandchildren and extended family. The owner responded to a complaint to Original Cottages on the Monday by sending window cleaners a couple of days later - this was an improvement. However, the day before we were due to depart, I received a text from the owner at 8am saying that his maintenance person would be arriving in 10 minutes to clear the summerhouse, look at the blind, and at a broken lock on an external door. He could easily have given me 24 hrs notice as advised in the property guide, but did not show me this courtesy. While I was taking some of my family to the railway station, the workman - who was simply doing what he had been asked to do by his employer - cleared the garden sunroom - not much use to us for our last day as we had plans to be out and about. He also undertook tasks which should absolutely not have been undertaken with people resident in the property: he spent an hour fixing arms to the new settee in the sitting room. I was driving people to the local railway station and was very surprised to find him still at the property on my return. This was clearly for the benefit of incoming holiday makers who would be arriving the following day, and was an intrusion on our privacy. I was not impressed.

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• Collins - Verified booking

  Our stay at 191 Snowdonia View will go as the worst of my holiday accommodation and won't recommend it.

  1. The summary online was not exactly the same as it actually is. Specifically, the summary stated that there was WIFI but this was completely false as there was none. I also confirmed the information with the Sykes staff that made the booking. 2. Responsiveness was extremely terrible. When we checked in and discovered that the WIFI was not there, I called to complain. The lady who picked up the phone directed me to a man who was an out-of-hour staff. He told me he didn't know the property and that I should search around the caravan for the WIFI. I told him I had already done that and asked if he could direct me to someone who knew about the property. He hung up the phone on me. I called the following day to make the same complaint and the lady that answered asked me to go to the reception at the accommodation and that they would sort it out. I was told at the reception that 191 Snowdonia View is managed by a private firm so they have no business with it. I again called, and this time the man who answered told me he would report the issue to the local team to sort it out. This was never done. There were other issues with the caravan like the water heater not working. We had to buy a bucket and boil water with the kettle to bath especially the kids. I tried to get them on the phone for several days but nobody picked up my calls or responded to my emails. It was not until when we were about to leave that someone contacted me. 3. The fridge was met dirty when we checked in. 4. I think basic facilities like a mop stick should be available as well as a description of where to empty bins. We had to walk around to look for one. We are certainly not going to book that caravan again and won't recommend it to anyone.

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• Sandra - Verified booking

  The cottage was beautiful.

  even if it needed a bit more time on the cleanliness there were spiders in cobwebs in the kitchen and the skirting boards could have been cleaned a little better. There is possibly a wasps nest in the upstairs rooms as we counted 20 around the window this needs checking before any children stay there. The property although mainly flat on the ground floor is definitely NOT disabled friendly as the living room has 2 steps from the hall and 2 steps from the kitchen anyone with walking issues would not be able to access this room as the steps are quite high The bedrooms all had ensuite and were a really good size and bedding towels etc were provided as was coffee and milk the only thing I purchased was washing up liquid as it seemed a waste using the dishwasher. the owner provided lots of information which was most welcome the only thing lacking was instructions for the wood burner Not everyone has one of these and I had no idea where to start I would recommend taking shopping with you as the only store we found was a Spar in Aberdaron and it was very expensive. I have been to Aberdaron several times over the last 30 years and love the area and walks on the beach would I go again probably not the property was too big for just the 2 of us but bring the family and I am sure you will love the cottage and the surrounding area.

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• Sophie - Verified booking

  The beds are so uncomfortable that we didn't stay the 3rd night and actually went to my mum's as her guests had left.

  It was cold when we arrived as only the towel rail was on so we had to turn all the radiators on as the weather was bad this weekend and wait for it to warm up. The kitchen could do with a blind more for privacy then anything else as it's right on the alleyway. The seal on the bottom of shower glass needs replacing as I realised half way through my shower water was going all over the floor and you could see this was not the first time it has happened. Internet was rubbish with a note to say it's because it's rural yet my mum doesn't have the same issues. Netflix wouldn't work on the TV, so glad it was only a base for us and we spent most of our time somewhere else. The towels are tiny and all smelt musty, it could also do with a hand towel. The book asks you to wash up before you leave but there wasn't any washing up liquid just a manky wire scrubbing thing so we left what we had used in the sink which was a couple of mugs and small plates. It's in a great location for us being a few minutes walk to our family and The Union Inn but I wouldn't rebook it or recommend to other family members.

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• Joanne - Verified booking

  Stayed here over Xmas and a lovely cottage.

  Unfortunately we had a few issues upon arrival. No heating and very cold. Had to call Sykes because no contact nos that were provided worked. They were quick at resolving the issue and from then on the house was warm. It would have helped to have had some sort of window blinds in the kitchen for privacy as this made the room rather cold. The beds were extremely uncomfortable and didn't feel very sturdy, and the tv stopped working on the normal chanel's but we just watched catch-up so no big deal. We were worried about on street parking but we found it to not be an issue. Great location for exploring the areas. The union inn does great food and nice and welcoming. It was great to have a shop and chippie within walking distance as well. Would recommend the cottage for location but not for comfort. If the issues raised were sorted out then would easily be a 10 out of 10.

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